Privacy Policy

live n frame collects the minimum data needed to give actors a place to practice and submit auditions, and to give casting directors a place to receive and review them. We don't sell your data. We don't use your audition recordings to train AI models. We use third-party services (Clerk, Firebase, Stripe, ElevenLabs, OpenAI, Anthropic, Resend) that each handle a specific part of the platform — they all have their own privacy policies and SOC 2 / ISO 27001 commitments.

• To run the platform: store your profile, deliver your recordings, generate AI feedback, send your submissions to casting directors.
• To send notifications you've opted into: submission alerts, deadline reminders, casting matches, status changes.
• To process payments and provide subscription billing through Stripe.
• To improve the product: aggregated and anonymized usage data tells us which features to prioritize.
• To prevent abuse and enforce our Terms of Service.
• To comply with legal obligations (tax reporting, lawful requests).

What we don't do: sell your data to third parties for marketing. Train AI models on your audition recordings or scripts. Share your submissions with anyone other than the casting director you submitted them to.

When you use the AI scene partner, transcription, or scoring features, your audio and script content is sent to third-party AI providers for processing:

• ElevenLabs generates speech for the AI scene partner from script text.
• OpenAI Whisper transcribes your recordings into text for analysis.
• Anthropic Claude analyzes your transcript and generates the structured feedback and scores.
• ConvAI manages real-time conversational turn-taking during recording sessions.

These providers process your data under their own privacy policies. To our knowledge, none of them retain your content for training their models when accessed via paid API (which is how live n frame integrates with them). If this changes, we will update this policy and notify users.

• Your audition recordings are private to you by default. They become visible to a casting director only when you actively submit one to that casting director's post.
• Your actor profile is visible to other authenticated users on the platform once you fill it in. Casting directors view your profile when reviewing submissions.
• Casting posts are public on the casting board if the CD chose "public" visibility, or accessible only via private link if the CD chose "private."
• Submissions are visible to the casting director the post belongs to and to you (the actor who submitted). No other actors can see your submissions.
• Live n frame Stats on your profile (practice sessions, average scores) are visible to casting directors only after you complete 10 practice sessions, and you can toggle them off.

Audition recordings, profile photos, scripts, and direction videos are stored in Firebase Cloud Storage. Account data, profiles, scripts metadata, sessions, recordings metadata, feedback, casting posts, submissions, and notifications are stored in Firestore. Both are operated by Google Cloud Platform with industry-standard encryption at rest and in transit.

Authentication data is held by Clerk. Payment data is held by Stripe. Email addresses for transactional notifications are passed to Resend at send time.

• Access: You can view all your data through the app — your profile, recordings, feedback, submissions, casting posts.
• Correction: You can edit your profile and casting posts at any time.
• Deletion: Email support@livenframe.com to request account deletion. We will remove your account and associated data within 30 days, except where retention is required by law (e.g., tax records).
• Export: You can download individual recordings and PDF feedback reports from within the app. For a full data export, email us.
• Opt out of marketing: You can disable individual notification types in your profile settings. Transactional emails (submission confirmations, billing receipts) are required and cannot be turned off as long as you have an active account.

California residents have additional rights under CCPA. EU/UK residents have additional rights under GDPR. To exercise any of these rights, email us.

live n frame is not intended for users under 18. If we learn we have collected personal data from someone under 18 without parental consent, we will delete it.

We'll update this policy when our practices change. Material changes will be communicated by email and via an in-app notification. The "Last updated" date at the top reflects when this version was published.

Questions about privacy: support@livenframe.com.